Testing and installation of any electrical item should be performed by a qualified electrician.

 Alcatel cables are tough, chances are if the floor is not heating you should:

1)  Check the breaker first to see if it is on and working correctly.

2)  Use a volt meter to check the incoming voltage to the thermostat, it should read 120 volts or 240 volts. Depending on which system you have purchased.

3) Check the cable with a digital ohmmeter. The installation instructions contain a chart that lists the resistances for our cables. The resistance is measured with the power off and the red and black wires from the meter on the two solid copper power leads from the cables. Resistance should be within 10% of the listed values.

 4)  Should these all check out properly please contact us. Chances are it’s a wiring problem and may be solved easily and at no cost.   

5)  Ensure that incoming power matches thermostat voltage as shown on back of thermostat.

Electric Trouble-Shooting Millimat Installations

Only qualified persons should do electrical installation or repairs. We recommend hiring a qualified, licensed electrician to install heating cables, mats and related electrical components. If you or your electrician have problems please read the following trouble-shooting tips.

Any work should be done with the power removed from the circuit, unless otherwise noted.

 Caution:

Make sure that the power supply to the mat or cable is correct. The wrong voltage, ie., 120 volts on a 240 volt mat, could harm the mat or cable.

1. Mat resistance measurement is different than the nameplate label

a.       Use a digital ohmmeter that will read from 0 ohms to 1000 ohms.

b.       Test the resistance across the two solid copper wires at the end of mat or cable.

c.       Compare the reading with the chart included with the mat or cable

2.The control is not operating.

a.       Check the mat resistance with your ohmmeter again.

b.       Have you supplied the correct voltage, (120 or 240 volts) to the control?

c.       If using the Aube or OJ Floor or Floor warming or heating thermostat is the sensor wire connected to the control? They must be connected for the thermostat to operate properly.

d.       If using a Dimmer Switch, read the instructions carefully to make sure it is properly wired. Set dimmer to highest level to insure full voltage is provided to the mat.

e.       Has the thermostat been programmed correctly? Check programs and temperature settings.

f.        If using a programmable timer read the instructions carefully to make sure it is properly wired. Also check timer battery. Has the timer been programmed correctly?

g.       Has the GFCI "tripped" on the floor warming thermostat, indicating a possible wiring problem?

3. The Mat doesn't get warm.

a.       Have you supplied the correct voltage (120 or 240 volts) to the control? Check electrical schematics and control instructions.

b.       Have you supplied the correct voltage to the mat or cable? Check electrical schematics and control instructions.

c.       Are the sensor wires properly connected to the thermostat control? Check electrical schematics and control instructions.

d.       Use your digital ohmmeter to confirm the thermostat sensor has a reading of 10,000-ohm (10K) at 77 degrees Fahrenheit.

e.       Are the controls operating correctly? If the Programmable Timer has a battery, replace it and make sure it has good contact.

f.        If using a wall or breaker panel mounted outlet GFCI, read the instructions carefully to make sure the "line" (Power supply) and "load" (heating mats) are properly wired.

g.       If using more than one mat or cable make sure both are wired in parallel and connected to the control.

h.       Make sure the controls are not conflicting. A timer could be turning off the mat before it can heat up.

The ohm meter shows the mat resistance is open or at infinity.

a.       The mat has been damaged and must not be energised. If mat has been damaged, stop immediately and look for the damaged area. If this damaged area cannot be found, take ohm readings, record the readings.

          Then visit www.shoelesshomes.com or call 416-335-8570.

 Shoelesshomes.com Limited Warranty

            Shoelesshomes.com warrants electric floor warming mats to be free from defects in materials and workmanship for ten (10) years from the date of purchase.

            Controls are warranted, parts and materials, for one (1) year from date of purchase.

Click here the Read some of our customers comments